Use the CSFaaS contact page to send the team a support request, product issue, feature suggestion or commercial question. Provide a contact email and describe the help you need. The current product does not provide a general in-app support-ticket register.
Make the issue reproducible
For unexpected behaviour, include:
- The workspace and affected module or page.
- A record reference or page address where appropriate.
- The steps you followed, the result you expected and the result you saw.
- The exact error message, approximate time and time zone.
- Browser and device details, and whether the issue persists after refreshing.
- A screenshot when it clarifies the problem, with unrelated confidential information removed.
Do not include passwords, authentication tokens, API keys or recovery secrets. If more information is needed, agree an appropriate channel with the support team.
Before reporting a missing record, check the selected workspace, filters and version. For a disabled action, read its explanation and check your role and the record's workflow state. A loading error is different from a confirmed empty result; include the error rather than reporting that all data has disappeared.
Documentation feedback
Use the documentation page's report action for an incorrect instruction, unclear explanation, broken image or outdated screenshot. Identify the section and the revision you were reading, and explain the correction needed. This helps the editorial team locate the exact passage.
Suggestions and commercial questions
For a feature request, explain the task you are trying to complete, how you do it today and what prevents that workflow. Use the contact page for commercial questions or the website's demo request to arrange a product walkthrough. Avoid assuming a response-time commitment that is not part of your agreed service.