CSFaaS does not currently include an in-app ticketing system. Support requests, bug reports, feature ideas and commercial questions all go directly to the CSFaaS team, and answers come back to you by email.

1. How to reach support

Use the contact form at csfaas.com/contact_us: enter your name, your email address, a subject and your message, then send it. The team replies to the email address you provide, as soon as possible.

Tip: some questions can be answered without waiting for support. The Billing tab in Settings shows your seat usage, add-ons and invoices, and two-factor authentication can be reset with one of your backup codes from the sign-in screen.

2. What to include in a report

The more precise the report, the faster the resolution. For a bug or unexpected behaviour, include:

  • Your workspace name and the email address of your CSFaaS account.
  • The module and page where the problem occurs; the page URL helps.
  • The steps to reproduce: what you did, what you expected, and what happened instead.
  • Screenshots where possible; take care to hide any sensitive data before sending them.
  • Your browser and device, and roughly when the problem happened.

3. Feature requests and sales

Feature suggestions and commercial or partnership enquiries go through the same contact form; a clear subject line such as "Feature request" or "Sales enquiry" gets your message to the right person faster. For a guided walkthrough of the platform, you can also request a demo from the website.